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Overview
WORKSHOP CANCELLATION POLICY
We do not issue refunds on workshop registrations.
If you register for a workshop and later become unable to attend, we will gladly offer a credit to use toward any future event if you notify us at least 72 hours before the workshop.*** To cancel and request a credit, you must email us at brigitte@manole.lu. Workshop credits are not redeemable for cash and cannot be applied to merchandise purchases. We are unable to offer credits of any kind, or honor reschedule requests, with less than 48 hours advance notice.
***Credits cannot be given for any registrations for workshops hosted by visiting/ out of town instructors. Due to the nature of these one-time-only workshops, all events hosted by special guests are subject to this policy. Thank you for understanding!***
In the event a class is cancelled or rescheduled due to inclement weather, increases in local Covid cases, changes to local Covid guidance, positive Covid cases on our staff, or other Act of God, you will receive a credit to take another class at a later date (in-person or virtual).
About Our Policy
Our workshops require a great deal of pre-planning, including ordering supplies and tools, booking staff, and making commitments to pay our instructors — all based on the number of students who register. When students ask to cancel or reschedule at the last minute, we lose money. As a small business, we are unable to absorb these costs and still keep our class prices low.
In fairness to all of our customers we are unable to make exceptions to our policy, including for reasons of illness, travel, or work hours. If you are unable to attend a workshop at the last minute, we suggest giving your spot to a friend!
Thank you for understanding!
RETURN POLICY
Unused and unopened merchandise purchased in our store can be returned for a full refund within 14 days of purchase, if accompanied by the original receipt.
Yarn that has been wound into balls, and fabric or other merchandise that is sold after being cut, cannot be returned. Any other merchandise that has been altered in any way, personalized items, gift cards, and other downloadable products cannot be returned. Custom, bulk, photo/film shoot purchases, and wholesale orders are non-refundable or exchangeable.
If you would like to return and items you have purchased online, please email us at brigitte@manole.lu within 14 days of your original purchase to initiate the process. We are unable to process returns after 14 days. Please note the exclusions listed above. You will be responsible for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brigitte@manole.lu .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brigitte@manole.lu and send your item to Brigitte Sarti Co. 61, rue Klensch L- 3250 Bettembourg Luxembourg.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the Brigitte Sarti Co. 61, rue Klensch L- 3250 Bettembourg Luxembourg.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at brigitte@manole.lu for questions related to refunds and returns.
IMPORTANT DISCLAIMER FOR ORDERS SHIPPING INTERNATIONALLY
DUTIES AND TAXES
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Manolé – The Brigitte Sarti Cpmany does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order, the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by customs, or returned to the supplier, Manolé – The Brigitte Sarti Cpmany will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to the supplier.
DELIVERY TIMING
Manolé – The Brigitte Sarti Cpmany does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.